Shipping Policy

Standard Delivery  - All parcels are shipped from Mareeba Qld 4880

Orders under AU$250.00 shipped within Australia will receive a $9.95 flat rate shipping fee. Due to high costs, NT and WA are excluded from this offer. Refer to the rates provided below.

     
QLD Spend $0.00 AUD — $249.99 AUD                                                           $9.95 AUD
NSW Spend $0.00 AUD — $249.99 AUD                                                       $14.95 AUD
VIC Spend $0.00 AUD — $249.99 AUD                                                         $14.95 AUD
SA Spend $0.00 AUD — $249.99 AUD                                                          $14.95 AUD
ACT Spend $0.00 AUD — $249.99 AUD                                                        $14.95 AUD
WA Spend $0.00 AUD — $249.99 AUD                                                         $19.95 AUD
NT Spend $0.00 AUD — $249.99 AUD                                                          $19.95 AUD
TAS Spend $0.00 AUD — $249.99 AUD                                                        $14.95 AUD

Spend $250.00 AUD and up  (Excluding Hats)                                                             FREE


 

Orders are delivered throughout Australia via Australia Post. This ensures that your parcel arrives safely and the location of your parcel can always be tracked.

Please note: All orders are shipped with sign on delivery. Orders cannot be left at shipping address unless signed for.

If you would like to contact us with any additional information regarding your order, please email cater@menslandmareeba.com.au at the time of ordering.

 

DISPATCH TIME FRAMES

We aim to ship all orders same or next business day.

Depending on location, it could take up to 4 - 12 business days to arrive. 

Our delivery times and cut offs are:

Mon, Tue, Wed, Thu, Fri Order before 12pm AEST

Sat, Sun Closed, all orders shipped on next business day

Public Holidays Closed, all orders shipped on next business day

During sale and holiday periods, we ask that you please allow an extra business day for dispatch due to the high volumes of orders.

 

OVERSEAS CUSTOMERS

Please note: Claude Cater Mensland uses Australia Post and Country of Origin Postal Services for overseas shipping. It is the responsibility of the customer to ensure that the correct email and shipping details are given to receive a shipping notification and tracking details of the shipment. We recommend that on receipt of your shipping notice and tracking number that you regularly check the tracking of your shipment especially when it reaches the country of origin Customs and Postal Service.It is the responsibility of the customer to know what Duties and Taxes if any are to be paid for importing items into the country of origin.

The Tracking number issued can be used with both Australia Post and Country of Origin Postal Service.

If shipments are not received within 14 business days of shipping please contact your Postal service or The Stable Door and we will try and assist you.

 

DELIVERY DELAY

Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays.

Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations.

 

LOSS, DAMAGE & DELIVERY DISPUTES

If your tracking does not show as delivered within the recommended time frame, please contact us on cater@menslandmareeba.com.au and we will launch an inquiry on your behalf with the Shipping Carrier.

If your parcel is damaged in transit, please contact us as a priority on cater@menslandmareeba.com.au and we will provide instructions on how to proceed with a resolution.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Claude Cater Mensland and the Shipping Carrier are removed of all responsibility, as the buyer has opted for a non-secure delivery method.

 

SECURITY & DISPATCH DELAYS

We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction.

If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities.

The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery time frame is subject to the dispatch date.